Service Description

Last Updated: January 2026

Who Are We:

Complaints Authority SA (PTY) LTD (Registration No. 2026/410971/07) is a premier, independent dispute resolution consultancy in South Africa. We provide professional administrative support and procedural guidance to individuals and businesses navigating complex complaint processes.

Our Core Services

1. Administrative Dispute Processing
We manage the end-to-end administrative processing of your complaint, including filing documentation with relevant statutory bodies, tribunals, and Ombuds such as the Rental Housing Tribunal (RHT), CCMA, National Consumer Commission (NCC), and other regulatory authorities. 

2. Factual File Analysis
Our team reviews and analyzes the facts of your case to identify strengths, weaknesses, and the most appropriate dispute resolution pathway.

3. Procedural Guidance
We provide clear, practical guidance on the procedures and steps required to pursue your complaint through the appropriate channels.

4. Consumer Rights Advocacy
We advocate on your behalf to ensure your consumer rights are upheld and your voice is heard throughout the dispute resolution process.

5. Document Preparation
We assist with preparing all necessary documentation for your case, including complaint letters, affidavits, supporting statements, and formal submissions across various sectors (including suppliers, landlords, employers, and contractors).

Important Note

We are not a law firm, do not practice law, and do not provide formal legal advice or court representation. Certain forums restrict third-party paid representation; in such cases, our service is strictly limited to behind-the-scenes document preparation and coaching to enable you to present your case directly.