Privacy Policy

 

1. Commit to Protecting Your Privacy

 

Complaints Authority SA (PTY) LTD ("we," "us," or "our") takes your privacy seriously. This policy outlines how we collect, use, and protect your personal information when handling sensitive dispute data and administrative processes.

 

We are fully committed to safeguarding your personal data in strict accordance with the South African Protection of Personal Information Act, No. 4 of 2013 (POPIA).

 

 

 

2. Identify Personal Information Collected

 

To effectively manage your dispute consulting and administrative support, we collect the following sensitive information through our secure Jotform submission portal, email communications, and telephone consultations:

 

Identity Data: Full names, South African identity numbers, passport numbers, and company registration numbers.

 

Contact Data: Email addresses, physical addresses, and telephone numbers.

 

Dispute & Case Data: Sensitive details regarding your complaints, financial accounts, employment history, legal correspondence, and any supporting evidence or documentation you upload.

 

 

 

3. Define the Purpose of Data Processing

 

We process your personal information strictly for legitimate business and legal purposes, including:

 

Reviewing, analyzing, and providing procedural guidance on your dispute.

 

Communicating with third parties, statutory bodies, or ombudsmen strictly on your explicit authorization.

 

Managing our contractual relationship, processing fee payments, and executing administrative support.

 

Fulfilling statutory legal, financial, and tax compliance obligations in South Africa.

 

 

 

4. Secure and Store Your Data

 

We implement robust technical and organizational security measures to protect your sensitive dispute data against unauthorized access, accidental loss, destruction, or damage.

 

All digital information collected via Jotform is encrypted during transmission using Secure Sockets Layer (SSL) technology.

 

Access to your case files is strictly restricted to authorized consultants who require the data to manage your file.

 

We retain your information only as long as necessary to resolve your dispute or as legally mandated by South African corporate record-keeping laws.

 

 

 

5. Establish Third-Party Sharing Rules

 

We do not sell, trade, or rent your personal information to third parties. We will only share your information with external parties under the following conditions:

 

You have granted us explicit, written consent to submit your dispute files to relevant complaint bodies or ombudsmen.

 

We are legally compelled to do so by a South African court of law, regulatory body, or statutory authority.

 

 

 

6. Enforce Your Legal Data Rights

 

Under POPIA, you retain full ownership of your personal data. You have the right to:

 

Request confirmation of whether we hold your personal information.

 

Request a copy, correction, updates, or total deletion of your personal data from our active systems.

 

Object at any time to the processing of your personal information for marketing purposes.

 

 

 

To exercise these rights, or to contact our designated Information Officer, please submit a formal request via email at info@complaintsauthoritysa.co.za