What types of disputes do you handle?

We assist with administrative dispute processing across rental & housing, workplace & labor, consumer rights, and contractor & supplier claims.

How long does the initial review take?

Upon receipt of your digital complaint form and the R99 assessment fee, we review your file and contact you within 24 to 48 business hours.

Are you a law firm?

No. Complaints Authority SA is a private dispute resolution consultancy. We provide administrative support and procedural guidance, not legal representation or advice.

What is the R99 fee for?

The R99 initial consultation fee is a non-refundable administrative file-vetting charge that covers digital system allocation and manual administrative triage of your case.

Can you represent me at the CCMA or Tribunal?

No. Certain forums restrict third-party paid representation. We provide behind-the-scenes document preparation, case structuring, and coaching so you can present your case directly.

How do I submit my complaint?

Complete our secure digital intake form on the Submit a Complaint page. Once received, a consultant will contact you within 24 to 48 hours with your procedural assessment.